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How long will it take for my order to arrive?
How will my order be shipped?
What if I need an order rushed?
Do you ship outside the US?
Do I have to pay sales tax?
How exactly do you determine your shipping costs?
Are you going to share my personal information with others?
Do you have a return policy, and if so what is it?


How long will it take for my order to arrive?
Generally it takes about 2 weeks from the date payment is received.

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How will my order be shipped?
Your order will be shipped through UPS Ground (Unless other arrangements are made)

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What if I need an order rushed?
If you need an order rushed or delivered by a certain date we will do our best to see that through. We will have to ask that you pay the extra shipping costs. Shipping UPS air is quite expensive, so we urge you to only use this shipping technique when you can't order 2-3 weeks ahead of time.

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Do you ship outside the US?
As of now we only ship to the Continental US, Alaska & Hawaii. As our business grows we'll expand our shipping zones.

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Do I have to pay sales tax?
Unfortunately we do have to charge sales tax to all Virginia residents.

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How exactly do you determine your shipping costs?
UPS bases it on weight, we however go by dollar value. Anything under $100.00 costs $10.00 to ship. Anything over $100.00 is determined by the state/zone.

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Are you going to share my personal information with others?
No, your privacy is very important to us. We use the information you provide us when placing an order (only to ship the products, confirm delivery and follow-up with you) We do not share this information with outside parties except to the extent necessary to get your order to you.

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Do you have a return policy, and if so what is it?
Yes, your satisfaction is very important to us. We stand behind our 100% guarantee. If you are not completely satisfied with your order upon delivery, contact us for a full refund or exchange. There are no restocking fees or any other fees associated with the return. Your refund only covers the actual cost of the merchandise and not shipping charges. Products must be returned within 30 days from the invoice date for a refund or replacement. You are only responsible for shipping costs. You will need to file a claim with us before returning the product for a refund. To do this simply send us an email. Please include the following information. [Name, Address, Phone #, Reason for the return & any other information you feel may be necessary]

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Last Updated: 13 Dec 2006 16:14:55 PST home  |  about  |  terms  |  contact
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