BnTz Gifts aka RYL With Backwood Treasures is an individually owned business. Our success depends on you. If you are not happy we are not happy. Therefore we offer a 100% money back guarantee.
Return Policy -
Your satisfaction is very important to us. We stand behind our 100% guarantee. If you are not completely satisfied with your order upon delivery, contact us for a full refund or exchange. There are no restocking fees or any other fees associated with the return. Your refund only covers the actual cost of the merchandise and not shipping charges. Products must be returned within 30 days from the invoice date for a refund or replacement. You are only responsible for all shipping costs. You will need to file a claim with us before returning the product for a refund. To do this simply send us an email. Please include the following information. [Name, Address, Phone #, Reason for the return & any other information you feel may be necessary]